Files all reservations in a systematic order for easy referral. Uses up-selling techniques. Greets the guest over the phone in a friendly, courteous manner. Organized work flow between hotel departments. Excellent time management and problem solving skills. Handles all special requests appropriately. Growing revenue by utilizing Revenue Management to maximize occupancy and average rate. Actively involved in hotel pricing and analyzing pricing of competition / market share. Focused on demand forecasting accuracy, via the Fidelio system. Understands regional promotions / offers, packages and pertinent regional information reviews hotel results through Curtis-C month end reports on a timely basis and provides feedback to the Director of Rooms. Understands all Data Base work sheets and uses correctly in a manner which is suitable to everyone. Review hotel data base on a regular manner. Understands default room type strategies. Build a good rapport with local Travel Agencies and tour operator’s representatives. Aware and follow the hotel credit policy. Contact with most of Travel Agencies (Cairo - Hurghada - Sharm El Sheikh | 
